Return policy:

What is your return policy? Because we are a personal shopping platform, we do not allow items to be returned. All sales are final so be certain of your purchase before you buy. In certain cases, you may be able to negotiate “Exchanges” for items that were unopened. Please refer to the store you ordered from return and exchange policy.



This page is designed to answer some questions you may have regarding the GRabbit personal shopping platform.

  • How do I make a purchase? Locate the item(s) that you would like to buy and place them in the shopping cart. When you are finished shopping click on the checkout button located on the shopping cart page. If you have made purchases before, now would be the time to sign in. Otherwise, enter in your personal information and continue. There are a couple of payment options for you to choose from.
  • My password does not work. What now? If your email address is on file you can have your password reset by using the password reset tool.
  • How long does it take to get purchased items? If you made a purchase using a credit card, your items will be delivered within 1-2 hours. Certain situations may cause a delay in your shipment.
  • What is your return policy? All sales are final so be certain of your purchase before you buy.
  • Can I print items from my computer? No, all purchases will be delivered to you within 1-2 hours unless the particular item is eligible for digital redemption.

o    Are personal shoppers licensed? Personal Shoppers come from a variety of background, including young professionals, stay-at-home parents, and retirees! They’re independent contractors who work for themselves and are not employed by WeGRabbit. The shoppers bring a lot of personal experience and expertise but are not licensed professionals. Per our Terms of Service, WeGRabbit is a communications platform that connects Clients and Shoppers. WeGRabbit does not offer licensed professional services. If your shopping task requires a license, please reach out to a professional service provider in that field.